Friday, 2 January 2004

The customer is always right

Memo to Orbitz, Expedia, Travelocity, et al.: the first one of you to include the ability to search only for hotels with high-speed Internet access will get my business. Bonus: I’ll even pay your ridiculous booking fee at least once, instead of using your site to search and then booking directly with the chain’s site (my standard MO).

In lieu of this ability, I’m stuck either going through a satisficing exercise with the hotel chains that do offer high-speed access at their properties (like the consistently excellent Drury Inns), or at least the ability to search for it at individual locations (like the Hilton hotel family), or digging through hundreds of search results—something I don’t have the inclination to do, even if I do have the time at present.